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Executive Chairman of Marriott International, (which formerly included Marriott timeshare)  J. W. Bill Marriott, Jr., has released his new book, Without Reservations: How A Family Root Beer Stand Grew Into a Global Hotel Company. Available currently through eBook distribution (including iTunes, Amazon, and Barnes & Noble), the book will be available in hardcover later this spring.

Many are describing the book as revealing and candid, and Marriott does in fact share many never-before published personal stories. But the book is also a lesson (many lessons) in how the hospitality industry should be run and how to build and grow better businesses in any profession.

Appropriately, Marriott opens with the company’s five core values:

  • Put people first.
  • Pursue excellence.
  • Embrace change.
  • Act with integrity.
  • Serve our world.

As you read the book, you’ll find these values reflected over and over in the actions of the Marriott company, the family of Marriott founder J. Willard and Alice Sheets Marriott, and the global “family” of Marriott employees. Bill Marriott explains, “I felt that it was time to write some things down and share the secret to our company’s success — especially our core values that create the foundation for how we take care of our people and the way we do business all around the world. I also thought it was time to share a few memorable and entertaining stories that may really surprise folks.”

Filled with memorable moments, the book shares stories like that of a laundry attendant at a Texas Marriott hotel who spent two hours helping a hotel guest in double arm casts. The Marriott employee helped the total stranger do her hair and makeup, tie her shoes, and even brush her teeth so that the woman could be on hand to see her son play in a championship soccer game. And when some of the passengers of US Airways Flight 1549, the plane  Captain “Sully” Sullenberger so skillfully landed the Hudson River –four years ago today—arrived at the New York Marriott Marquis,® the front desk associates grabbed petty cash and headed for a nearby store to buy sweatpants, socks, sneakers, and sweatshirts for their cold, wet, barefoot guests.

Marriott Timeshare

In his book, Bill Marriott also shares his feelings about growing the Marriott timeshare brand, and the conflicting emotions he felt at the time Marriott Vacation Club International was spun off from the Marriott Corporation in October of 2011. To learn more about Marriott timeshare today and its exciting future, visit Marriott Vacation Club.

Follow this link to learn more about other opportunities in Marriott timeshare resales.

And to learn more about this excellent book, go to www.Marriott.com/WithoutReservations to find out more.

Profits from sales of the book will go to two hospitality industry training programs for disadvantaged young people: Bridges … From School to Work® and Youth Career Initiative.

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