TripAdvisor.com Ranks Grand Residences as #1 Resort in Riviera Maya

Royal Resorts is proud to announce that their newest resort, The Grand Residences Riviera Maya, has ranked number one in two categories on TripAdvisor.com.

First, The Grand Residences received became the top resort in the city of Puerto Morelos. While this was a great honor in itself, more recently the resort has ranked number one in the entire Riviera Maya region. As a popular travel destination, Riviera Maya currently offers over 350 resorts on TripAdvisor.com.

One of the features that set The Grand Residences apart from the crowd is the spacious guest rooms. Units range from 624 square feet for a Junior Suite all the way up to 8,817 square feet for the presidential penthouse. Most units also include a full kitchen, living area, and a private terrace with your own personal pool.

The customer service available to owners and guest also received rave reviews. The employees at the resort wish to truly make each guest feel at home. In fact, the staff’s motto is “Where Family Service Family.” From the moment guests arrive, greeted with welcome cocktails and good luck necklaces, they feel relaxed.

General Manager of the Grand Residences, Carlo Bicaci said,

“A luxury resort is much more than the suites and amenities. At the end of the day, it is the level of service that makes a difference. We have focused these past 9 months in training our staff to anticipate the needs of our guests even before guests are aware of them. That is what we live by every day. Reading the reviews on Trip Advisor reinforces the importance of this philosophy and motivates us to be even better.”

Out of the 90 reviews for the resort on TripAdvisor.com, 84 reviews rated The Grand Residences Riviera Maya as “Excellent.” In the comments section, one consumer said “If you want to be spoiled on vacation — this is it.” Another consumer stated, “Simply the best — My Experience at Grand Residences set a new standard for me for luxury hotels.”