Wyndham Wins Prestigious Awards in Customer Service

Wyndham Vacation Resorts Asia Pacific’s customer experience team and vice president of customer experience won prestigious awards for customer service at the Australian Service Excellence Awards (ASEAs) on October 25th. The ASEAs were held in Sydney at the Westin Hotel, and Wyndham Vacation Resorts Asia Pacific’s Customer Experience team won the Customer Service Team of the Year—Large Business Award, and Wyndham Vice President of Customer Experience Adam Geneave won a Service Hero award in the category of Customer Service Executive of the Year.

The awards are held each year by the Customer Service Institute of Australia, with over 650 people attending the event annually. The ASEAs celebrates excellent and innovative customer service from renowned companies like Telstra, Australia Post, and more.

President and Managing Director of Wyndham Vacation Resorts Asia Pacific Barry Robinson reflected on Wyndham’s achievement:

“I am so proud of Adam and his team, who have worked tirelessly to advocate for our customers, while fostering a culture dedicated to creating personalized and memorable experiences for all of our staff, suppliers, timeshare owners and hotel guests. This award is excellent recognition and a testament to the team’s passion and commitment to customer advocacy.”

Geneave began working for Wyndham in 2015 as the leader of the, newly formed at the time, customer experience team. Currently, the team consists of 27 members with a range of prerogatives from customer design and delivery to customer care, customer insights, and VIP handling and quality assurance.

Wyndham Vacation Resorts Asia Pacific’s network includes 28 resorts and over 55,000 timeshare owners in Oceania and Thailand. You can learn more about this Wyndham division on their official website.