Wyndham Takes Top Honors at National Customer Service Awards
Tuesday, November 6, 2018
For the second year in a row, Wyndham Destinations Asia Pacific’s Customer Experience team has won top honors at the prestigious Australian Service Excellence Awards (ASEAs). This awards ceremony was hosted at The State in Sydney last week.
The Wyndham Destinations Asia Pacific’s Customer Experience team was honored with the Customer Service Team of the Year – Large Business Awards &ndash’ Continuous Improvement (five-day project) category. They were also named runner-up Service Champions in the Service Project of the Year.
The ASEAs is hosted every year by the Customer Service Institute of Australia and attracts over 650 attendees. The ceremony recognizes best practice and innovation in customer service from many major companies including Optus, American Express, and iCare.
Bruce Harkness, Senior Vice President Human Resources and Customer Experience, Wyndham Destinations Asia Pacific, commented:
“We are thrilled to have been honoured with this accolade for the second year running. This award speaks to the heart of our business and goal to deliver exceptional customer care through creating personalised and memorable experiences.”
The Wyndham Destinations Asia Pacific’s Customer Experience team is composed of 28 staff members that cover customer design and delivery, customer insights, customer car, CIP handling, and quality assurance. They work to constantly improve the customer experience for both WorldMark South Pacific Club by Wyndham and CLUB WYNDHAM ASIA, as well as at Wyndham’s 42 managed and Club resorts across the Asia Pacific.
Learn more about Wyndham Destinations on their website.