Salute to Customer Service Excellence
Monday, March 26, 2007
Online company takes the lead in providing great customer service.
A few weeks back, BusinessWeek (“Customer Service Champs,” March 5, 2007) released their “Customer Service Elite List“.
This was a first-time endeavor for the magazine, in which they identified the best 25 US companies for customer service excellence.
USAA took top honors on the list. In case you are not familiar with USAA, they provide banking, insurance services, and financial planning to people in the US military and their family members. Other than USAA, the rest of the names on the list are all household words. They are:
- USAA
- Four Seasons Hotels and Resorts
- Cadillac
- Nordstrom
- Wegman Food Markets
- Edward Jones
- Lexus
- UPS
- Enterprise-Rent-A-Car
- Starbucks
A couple of things really stood out to me about this list. Because our company, Sell My Timeshare NOW deals with most of our customers by phone, email, or sometimes fax and letters, and because we take the business of providing good customer service so seriously, I was pleased that the number one company also delivers their services the same way we do—online! It proves what we say at Sell My Timeshare NOW. You don’t have to meet your clients face to face for them to know that you appreciate their business and are committed to working your hardest to help them buy, rent, or sell timeshare in a way that is efficient and economical for them.
I was also pleased that in addition to (#2) Four Seasons Hotels and Resorts, the list included (#11) the Ritz Carlton, and (#22) JW Marriott Hotels & Resorts. Three of the top twenty-five companies on the Customer Elite List are in the hotel, timeshare, and fractional business. This is a good endorsement of why you can buy a Four Seasons, Ritz Carlton, or Marriott Vacation Club International timeshare resale with confidence that you and your family will enjoy many great timeshare vacations there.
