Festiva Timeshare Owners Give 90 Percent Satisfactory Rating to Festiva Timeshare

Festiva Hospitality Group, a favorite timeshare company, has announced that it is receiving an approximately 90 percent satisfactory rating in GUESTScope™ surveys provided by UniFocus. The surveys have included over 13,000 timeshare owners and guests, and cover a 12-month period.

Debbie Shroyer, Director of Customer Experience for Festiva Hospitality Group says, “We have been utilizing GUESTScope for 24 of our vacation ownership resorts with great success. Festiva prides itself on treating every guest as if they were family, and GUESTScope helps ensure we’re delivering memorable vacations that ‘wow’ our guests as well as increase their intent of returning and recommending our properties to others.

“Festiva has partnered with UniFocus since 2005,” continues Shroyer. “I believe GUESTScope is an essential component for ensuring our timeshare resorts provide the highest quality in comfort, service and luxury. We often share information from the surveys with owners and employees, which helps us maintain standards at individual resorts as well as throughout the company.”

Festiva Timeshare Listening to Timeshare Owners

Festiva timeshare is a North Carolina-based timeshare company that manages and operates hotels and timeshare resorts across the US. Currently there are over 60,000 timeshare owner members among the 26 Festiva vacation ownership resorts and the five Festiva Cruise Club destinations. There are also more than 20,000 members of the Festiva Adventure Club.

By working with UniFocus on its GUESTScope surveys, Festiva timeshare is clearly focusing on how to improve the timeshare owner and timeshare guest experience. As Mark Heymann, President and CEO of UniFocus says, “When you can relate critical issues to your guests’ intent to return and recommend, this knowledge enables you to quantify the dollar cost to your business and turn this into dramatically enhanced revenue. “