Bluegreen Timeshare Wins Customer Service Award
Saturday, November 17, 2012
The Indianapolis based customer service team of Bluegreen Vacations (Bluegreen timeshare) is honored for delivering outstanding customer service. Read their press release below to find out how Bluegreen timeshare Indianapolis implemented a 5-year plan to help them realize this goal.
Bluegreen Vacations Wins Gold Stevie Award in the 2012 International Business Awards
“It is incredibly exciting to be recognized on an International level for the top Customer Service organization of 2012 through the Stevie Awards,” said Wendy Poe, Senior Vice President of Club Services for Bluegreen. “The team has been working incredibly hard to raise the bar in all aspects of our operation. It is rewarding to know that we can compete against a broad range of industries throughout the world and garner this honor from such a prestigious organization!”
Nicknamed the Stevies for the Greek word for “crowned,” the awards will be presented to winners at a gala awards banquet at the Ritz-Carlton Hotel in Seoul, South Korea on 15 October.
More than 3,200 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others. Bluegreen Vacations won in the Customer Service Team of the Year category for Travel/Tourism.
Bluegreen’s customer service team set a goal five years ago to dramatically enhance their service delivery, process automation and training initiatives to improve our owner’s and associate’s experience with Bluegreen. They managed to increase customer satisfaction 6% during the first year of deployment alone and have achieved significant improvements to the efficiency of their operation. Poe says the key to success was creating an “environment of empowerment,” giving supervisors and managers more freedom and flexibility to achieve the department’s goals, and it worked.
“Happy associates equal happy customers,” she said.
Stevie Award winners were selected by more than 300 executives worldwide who participated in the judging process this year.
“Entries to the IBAs grew substantially this year,” said Michael Gallagher, president and founder of the Stevie Awards. “Despite slow economic conditions in much of the world, the quality of nominations was outstanding, demonstrating that there are many companies that are innovating and growing regardless. We’re looking forward to celebrating this year’s Gold, Silver and Bronze Stevie winners at our gala event in Seoul on 15 October.”
Details about The International Business Awards and the lists of Stevie Award winners are available at http://www.StevieAwards.com/IBA.
ABOUT BLUEGREEN CORPORATION
Founded in 1966 and headquartered in Boca Raton, FL, Bluegreen Corporation (NYSE:BXG) is a leading timeshare sales, marketing and resort management company. Bluegreen Resorts manages, markets and sells the Bluegreen Vacation Club, a flexible, points-based, deeded vacation ownership plan with more than 160,000 owners, over 60 owned or managed resorts, and access to more than 4,000 resorts worldwide. Bluegreen also offers a portfolio of comprehensive, turnkey, fee-based service resort management, financial services, and sales and marketing services on behalf of third parties. For more information, visit www.bluegreencorp.com. See what Bluegreen owners are saying on Facebook or follow watch us on YouTube. Visit our Press Room to find out more about what’s happening with Bluegreen Corporation and Bluegreen Vacations.
ABOUT THE STEVIE AWARDS
Stevie Awards are conferred in four programs: The International Business Awards, The American Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.StevieAwards.com.
