Aspen National Collections Announces a New Service for Timeshare HOAs

Aspen National Collections has announced a new service to help timeshare HOAs (homeowner associations) keep in touch with their timeshare owners. Although many of Aspen’s services are related to collections from timeshare owners who are late in making annual fee payments or other types of delinquencies of payments, many of the challenges of collections are actually eliminated or diminished by simply improving communications. Aspen recognizes that when resorts, timeshare HOAs and timeshare owners have more effective lines of communication,  everyone benefits. 

Below is Aspen’s most recent media release:

Aspen to assist timeshare resort HOAs in obtaining proxies

Timeshare collection pros offering new service: automated, out-bound calls to owners reminding them to return proxies.

Buzz Waloch, from the timeshare resort industry’s premier collection agency, Aspen National Collections, recently announced their latest service: Aspen is now offering to make automated calls to remind timeshare owners or members to return their proxies for a nominal fee. In addition, Aspen will provide the resort with any updated phone numbers obtained during the process.

“My associate, David Combs, and I attended a timeshare board members’ meeting last fall. One prevalent topic was how difficult it is to communicate with owners who are dispersed over a wide area,” says Waloch. “I mentioned that at Aspen, we often use our auto-dialer under the auspices of our ‘Resort Services’ division to leave recorded messages for thousands of people at a time for a very low price. Using an automated system costs a fraction of what it takes to make individual, dialed calls. Plus a timeshare owner receiving a simply-phrased reminder to ‘please remember to return your resort proxy by such-and-such date’ usually recognizes it as a service to them. Owners will particularly appreciate the cost savings when compared to making time-consuming phone calls or sending expensive mail.”

Waloch and Combs say that their auto-dialer is traditionally used by Aspen collectors to call owners who are delinquent in paying their maintenance fees. “Regardless of the message, it’s a really cost-effective way for resorts to increase their contact with their owners,” says Combs. “Resorts that use the system to collect unpaid annual fees recover the minimal expense of using the dialer pretty much right away. Typically, an owner receives a bill in early fall, plus maybe a series of reminders. But for some reason, getting a phone call from a collection agency gives them a greater sense of urgency.”

About Resort Services, a division of Aspen National Collections

Resort Services is the consumer contact division of Aspen used to call homeowners or timeshare resort members prior to their falling seriously behind in making a payment. As of late, the service is also being offered to remind homeowners to send in their proxies. Aspen National Collections is a national agency with specialized expertise in consumer debt collections for companies involved in timeshare or vacation ownership resorts. Professional collectors are carefully trained in reminding owners/members of the value of their vacation purchase. They are skilled at performing their work in a firm, assertive manner, while adhering to Aspen National’s commitment to high ethical standards. Aspen customizes collection programs to fit the resort’s needs and prides itself on working every account to the fullest. For more information, contact Buzz Waloch at 1-888-855-5333, (760) 840-9678, [email protected] or David Combs at 1-800-283-2797, 1-970-250-6592, [email protected]. Visit AspenNational.com for more information and to subscribe to the series, “Aspen Tips for Better Portfolio Management.”