Thursday, April 17, 2014
Author: Staff Writer | Topics: ARDA, RCI Timeshare, timeshare news
As mentioned previously, the annual gala was hosted on Wednesday, April 9, 2014 at the Bellagio in Las Vegas. Awards were presented in 70 different categories, including 16 ARDA Circle of Excellence (ACE) awards.
The RCI team took home three of these prestigious awards, including the ACE Customer Service: Industry Partner award. The company is extremely excited to take home this particular award, as RCI has a core focus on delivering quality customer service to their members.
President of RCI Gordon Gurnik shared,
“We are ecstatic to once again take home the ACE Customer Service Award. Customer satisfaction is our number one priority at RCI, and we are committed to listening to, engaging and servicing our customers in whatever way is most convenient and accessible for them. Whether helping a customer online or on the phone, RCI®vacation guides consistently provide prompt, friendly service and assistance to make it easy to book amazing vacations all over the world.”
The organization is consistently working to improve their customer service team and technologies. This year, they introduced such innovations as their “Click to Chat” services on RCI.com. This interactive help tool provides direct access to the RCI customer service team, which is available to members during business hours.
Tara Bergeron, RCI’s Manager of Business Development, received the ACE Spirit of Hospitality Award. Bergeron came to RCI with an impressive resume, filled with industry experience. In particular, the ACE award recognized her contribution in the implementation of RCI’s Online Tour Generation program. Bergeron also works with RCI’s affiliated brands to educate their members about timeshare exchange and RCI.
Later in the evening, Amy Self accepted the ACE Volunteer of the Year Award. Self accepted the award as a member of the RCI team involved with the ARDA LEAPS Leadership Development Task Force. This one-year program is a great tool for industry professionals in various management roles. The program works to educate and develop these employees into future leaders.
“On behalf of everyone at RCI, we’re thrilled to have won nine ARDA Awards today,” continued Gurnik. “This impressive collection of awards stands as a testament to the great work being done throughout the company from graphic design, advertising and marketing campaigns to video production and mobile app development. We will continue working on behalf of our subscribing members and affiliates, and we’re excited to help make timeshare the preferred choice of travelers everywhere.”
To see the entire list of ARDA Award Winners, visit ARDA.org.