European Timeshare Association Serving Record Numbers through Hotline

TATOC, The Timeshare Association, announced that its helpline is experiencing record-setting levels of traffic these days.

The helpline service is operated by consumer-focused association, TATOC, from its Manchester, England headquarters and was created to offer advice ad general information to timeshare owners, timeshare buyers, timeshare sellers, and timeshare renters. The number of calls the helpline handled in November reached a record high of 797, surpassing the previous high from January 2009 of 691 inbound calls.

Harry Taylor, CEO of TATOC explains, “The helpline team has been really busy and the service we provide is proving invaluable to owners and consumers. We have also updated our cold callers list, which covers all the companies undertaking cold calling activities over the past four weeks. This is generated by the helpline team from all the calls they receive.”

Responsive to Timeshare Owners and their Needs

Despite the heavier load, TATOC handles the calls responsively, with the average wait time for callers being only 15.7 seconds. The single busiest day in November was the eighth when TATOC representatives handled 56 calls. During the month, the association also responded to 176 email inquiries, which was the second highest number of emails inquiries received in any one month by TATOC.

TATOC was established in 1989 for the purpose of serving and representing timeshare owners. It is the only consumer association that represents the interests of timeshare owners in Europe. The mission of TATOC is to safeguard and enhance the timeshare holiday experience for existing and prospective users and to be the voice of owners.

In October, The Timeshare Authority blog brought you news of a new timeshare owner mediation service established by TATOC (see: TATOC Timeshare Association Announces New Mediation Service for Timeshares).