Festiva Hospitality Group Develops Timeshare Sales Training System with Levitin Group

Festiva Hospitality Group (Festiva timeshare) has recently completed the development of a comprehensive, eight-day new hire training system for its timeshare sales employees in conjunction with Levitin Group and ePercipio. Levitin Group is known as the industry’s leading timeshare sales training and consulting company while ePercipio is a top online earning and collaboration software provider.

Products of this effort included:

• a customized training manual
• content specific training videos
• daily exercises designed specifically for Festiva employees
• and a detailed, custom Trainer’s Guide to ensure training consistency

Rich Hartnett, Senior Vice President at Festiva Hospitality Group  talked about the process, saying, “The challenge we had was our ability to scale our successful operations, rolling out best practices to new sites. The Levitin Group took what we were doing good, brought it to great, and provided us the tools needed to roll out effective and consistent processes.” Describing the collaboration with Levitin Group, he explains, “Levitin Group was dedicated to preserving our business processes. Our new training program is not a canned process, but is, instead, a merged, customized plan that incorporates the best of Festiva, overlaid with the Levitin Group’s proven business concepts.”

Specialized Timeshare Sales Training

Levitin Group specializes in timeshare sales and real estate sales process design. The company offers expert methods and philosophies, supported by detailed research and in-the-trenches experience. Shari Levitin, President and CEO of The Levitin Group says, “It was an absolute pleasure working with Festiva. I have never worked with such an engaged group of people. From the Executive Leadership to the Site Directors, everyone was actively participating and contributing their talents to this project. The end result is a training program we are all very proud of!”