Fairfield Glade Resort Cuts Ribbon on New Timeshare Sales Center
Wednesday, September 4, 2013
In the business of timeshares, we are all familiar with Crossville, Tennessee. The city, with a population of some 11,000, has two very important connections to the timeshare and vacation ownership industry. Crossville, Tennessee is home to The Resort Trades, one of the leading publications in timesharing; and it is also home to the Wyndham Fairfield Glade Resort.
Although it many not be widely known as a vacation hot spot like Orlando, Florida or Las Vegas, Nevada, the Wyndham Fairfield Glade Resort hosts over 90,000 guests and resort owners each year. This week, the property officially cut the ribbon on a new resort check-in and timeshare sales office.
Franz Hanning, president and CEO of Wyndham Vacation Ownership, explains, “Our company started here. It thrives here. We want nothing but success for this place. It is dear to the company. We want people to have the happiest moments of their life at Fairfield Glade.”
Coincidentally, the location also is where Franz Hanning got his start with the company. Hanning noted how much things have changes since then, pointing that starting in timeshare shares, Hanning himself did not make a single sale during his first month (June 1982) of employment at the Fairfield Glade. Says Hanning, “I tell this story to all our sales reps; you can really start with this company, go 0 for June and end up CEO.”
Although the 14,823-square-foot, state-of-the-art facility is new, and many aspects of timesharing have changed, other factors have remained consistent at Fairfield Glade over the past 30+ years. The team at the Wyndham Fairfield Glade still works with integrity, passion, commitment, and creativity. Dave LaBelle, regional senior vice president for Wyndham Vacation Ownership, says the corporate culture formed at the Crossville, Tennessee timeshare resort in the late ’70s and early ’80s set the foundation for this company.
Construction on the new facility began last November, with a groundbreaking ceremony. By the end of May, (ahead of schedule) the new guest check-in and timeshare sales center was open and operational. Purpose-built for service, function, and efficiency, the new facility includes environmentally friendly features, such as energy-saving lighting and flooring made from recycled materials. With design and planning a team effort, Sara King, executive vice president, praised the team involved, saying, “They understand how intentional design and how the environment can drive sales and drive revenue.”
Fairfield Glade, with over 23,000 timeshare owners is one of Wyndham’s more than 185 resort locations.