Everyone Has a Story: Meet the Customer Care Manager of Sell My Timeshare NOW
Thursday, January 21, 2010
Sometimes at Sell My Timeshare NOW and The Timeshare Authority, we talk too much about what we do, and what we can do for you, and we forget to tell you who we are. Over the next few months, I am going to change that, telling you about some of the very special people who work extremely hard, every day, to make it easier for you to buy, rent, or sell timeshare.
And the beautiful smiling face, and warm personality of Angela Cantanzaro, Customer Care Manager for Sell My Timeshare NOW, seems like a great place to start. Here is Angela’s story, in her own words:
My name is Angela Catanzaro and I am, proudly, the Customer Care manager at Sell My Timeshare NOW, LLC. I graduated from the University of New Hampshire in 2006 with a bachelor’s degree in Communications. This degree is popular for its broad spectrum and diverse industry opportunities. During my studies, I became increasingly interested in the field of interpersonal communications. It seems finally my bubbly personality had helped me discover an unexpected path to venture. My mother was proud (but probably more shocked) that my natural ability to brighten up a room was now benefiting me academically and professionally.
While studying interpersonal communication more closely, I discovered my genuine love for herbal medicine and integrated healing modalities. I became a firm believer in the natural ability to uplift a person’s health and spirit. I had unfolded a sheer dexterity to help people, whether it was medically or emotionally. Listening openly and objectively is a treasure I cherish from college and during my herbal studies; a skill I attempt to share every day. I consider myself fortunate to have the opportunity to incorporate these teachings into my everyday routine and now, career.
My mission for helping people has led me to my current position here at Sell My Timeshare NOW, LLC. I was welcomed to this company spring of 2008 and consider my time thus far, quite an adventure. After a short time as a Customer Care specialist, I was promoted to Supervisor. Not too long after that, I was again promoted to Manager of the entire Customer Care department. I believe my enthusiasm for the company, commitment to servicing our clients, and my camaraderie with peers, lent a hand in my professional recognition. Now known as the “Mange” around the office (a rather creative mixture of my name and title), there has been no shift in my willingness to assist our team and customers. I currently manage a small, growing, team of Customer Care specialists and am astonished at the concern found in each one of them for our clients. As the Mange (yes—I call myself it too), I stress the importance of positivity in each challenge and am the top advocate for embracing difficult situations with humor (when appropriate, of course).
Let’s face it, customer service has a relatively negative stigma, with an incredibly difficult task to satisfy all customers. But this is the nature of the department’s territory, and does not differ in any company, nor has it discouraged my spirits. Our Customer Care department and company have grown from the root of integrity. We attempt to assist every client’s concerns to the best of our capabilities. We understand the timeshare industry and the frustrations an owner may face. Most importantly, we understand the customer and the true need to sell or rent their timeshare. There are no scripts or canned responses here. Each of our Customer Care specialists listens with true compassion and understanding. There are several timeshare resale companies out there, but we break the mold. We are hard working individuals and I can contest to this personally, we take pride in offering a very human experience each time we interact with a client. We are highly-expected to assist those advertising their property through our global platform by providing maximum exposure to buyers and renters around the world (Google us). We will go to great lengths to help all customers with their ads within the boundaries of our policies.
As the manager of our department, I am extremely passionate about providing the best Customer Service and am always open to new ideas and testimonies. After almost two years at Sell My Timeshare NOW, I have just begun improving my team’s skills and helping my co-workers to push our company to new heights. I have confidence in this company and consider it my most important job to bestow this certainty onto all our clients. Feel free to contact me and my team directly to speak with us about your interest in buying or renting a timeshare, or to spice up your advertisement content, or to just discuss the cold winter weather, as New Englanders love to do.
