Timeshare Condos

Trendwest by WorldMark makes the list of best places to work in Hawaii

Hawaii Business Magazine (interestingly the oldest regional business magazine in the US) and the Best Companies Group have recognized Trendwest Resorts, Inc., as one of the “Best Places to Work in Hawaii”.

Congratulations to Trendwest Hawaii, who received this honor in the category for small to medium companies (25 to 249 employees). The company is recognized for creating and supporting a rewarding work environment, providing a progressive benefit program, and promoting organizational values. And as we all know, happy, well cared for employees translate to well-run resorts that timeshare owners and timeshare renters can own and enjoy with confidence.

Currently there are more than 50 Trendwest WorldMark condominium resorts in the United States, Hawaii, Canada, Mexico, and Fiji. The four Hawaii Trendwest timeshare resorts are at Kapaa Shores on Kauai; Kihei and Valley Isle on Maui; and Kona on the Big Island of Hawaii. All are fantastic vacation destinations that you know before you go will be safe, luxurious, and convenient to the amenities you and your family want to enjoy.

The two hottest trends in timeshares today, condo-hotels and private residence clubs will occupy a prominent place in the timeshare landscape for years to come.

It seems like everyone’s been talking about condo-hotels and private residence clubs, but these concepts are new enough that few timeshare owners know what they are. What differentiates these concepts from traditional timeshares?

An article on hospitalitynet.org points to a .pdf file by Timo B. Jones, CEO of a company called TimeShareWare. TimeShareWare provides software products for resort companies, and their website can be found at http://www.timeshareware.com. In this article, Mr. Jones sheds light on the distinguishing characteristics of both condo-hotels and private residence clubs, and suggested that existing customer relationship management technologies might not be flexible enough to accommodate all the nuances of these new types of timeshares.

Anyone who has ever tried to check into his/her hotel and heard “…we rented out your room and we have nothing else available” would find this article of interest. If a resort’s CRM software is outdated, customer service snafus could easily ensue.