Tuesday, July 16, 2013
What timeshare exchange company is in the news more than Dial An Exchange ? It’s not as if the company is new on the scene. Dial An Exchange has been part of the timeshare and vacation exchange industry since 1977, starting out with a few vacation units in Waikiki. Dial An Exchange, it seems, uses a two-ingredient recipe that is turning out a very satisfying timeshare and vacation exchange product for the consumers, the resorts, and the homeowners associations (HOAs) with which it works.
Over the years, Dial An Exchange has grown and expanded its offerings and services. Now servicing over one million timeshare owners, including some 450,000 direct members, Dial An Exchange works with thousands of resorts worldwide. But what makes Dial An Exchange so distinctive in the vacation exchange services it provides?
First, Dial An Exchange does not utilize the typical affiliation model for timeshare exchange. Ingredient One of the Dial An Exchange success recipe is the fact that consumers can take advantage of the DAE timeshare exchange without being a paying member. Offering a free membership level, DAE permits members to exchange timeshare, paying only an exchange fee upon confirmation. Members can deposit their weeks and then have up to three years to make their exchange.
Vacation Exchange Online … Where Consumers Want It
Recognizing that online is where travel plans and accommodations are made, Dial An Exchange makes it easy for vacationers to browse live resort availability online at any time and to execute their entire vacation exchange online, even putting resort weeks ‘on hold’ while they make their final decisions and plans. Among many other benefits offered is the option for owners to buy bonus weeks at reduced prices made available exclusively to owners.
And the second ingredient in the Dial An Exchange success story is superior customer service, whether that service is rendered to members, homeowners associations or affiliated resorts. With eleven worldwide offices, DAE is focused on having a responsive presence in all parts of the globe. And when you realize that 50 percent of the company’s membership growth is member referral, you know you are talking client care services that really work.
Susan Friedline, Director, Business Development for Dial An Exchange, says, “It’s great to hear excellent feedback from our members, and when a resort wants to add value to their ownership, we’re a great solution. As our industry matures, it is becoming more critical to add choice, innovative solutions and personalized service to satisfy the changing needs of today’s vacation owners. We are dedicated to fulfilling these needs by creating new services and products to resolve industry challenges.”
The result: DAE is now the world’s largest privately owned timeshare and vacation exchange provider.
Recent news from Dial An Exchange on The Timeshare Authority blog:
- Dial An Exchange Says Aloha to Royal Aloha Vacation Club Members
- Dial An Exchange Timeshare Continues Expansion
- Dial An Exchange Partners with SellMyTimeshareNOW.com in Rental Program